Support
FAQ:
Q: Why
should I log in to the support center?
A: The
support center offers many benefits including:
·
• You can submit an
issue or request.
·
• You can see all
of your issues as well as the engineer comments as to what
has been
done already.
·
• You can see the
status of your issue.
·
• You can see
system alerts about the status of your current network.
·
• You can add
comments to your current issues.
Q: Do I
have to log in to submit an issue?
A: No,
send us an email to the specified support address with a brief
description of the problem. The issue will be automatically logged
into the database and you will receive an email with your ticket
tracking number within a few minutes.
Q: What
if I need help after hours?
A: Log
in and submit an issue and you have the option to send an “Urgent
Request", that will send out a page to the JETxp engineers responsible
for solving the problem. No matter what time day or night, a JETxp
engineer will respond to your urgent request in a matter of minutes.
Q: What if I do not have internet access or my internet is
down?
A: Call our 24 hour
support line at 713-783-4357 and select option 1 to speak to a live
person.
Q: What
if I am not a client but need support?
A: You
can fill out the quick submit form and we will contact you regarding
your request. Or you can call us at 713-783-HELP (4357).
