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Solutions
JETxp offers many support solutions to fit any size or budget.
Additionally we can customize a solution to fit your specific needs.
No matter what solution or support plan you choose they all include the
following:
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24 Hour a day 365 days a year support
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Regular scheduled weekly visits as well as “on demand” service
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Primary Engineer assigned as well as two backup engineers
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Three levels of support, phone, Remote Access and onsite
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Backup engineers available at no additional charge with expertise in
all areas.
Complete Support – JETxp can completely manage and
maintain all aspects of your network, from daily administration, desktop
support, software support, licensing, security as well as a host of
other services. This could range from a full time IT engineer dedicated
to your site or just a few hours a week depending on the complexity and
size of your network. No longer will you have to worry about your IT guy
going on vacation, JETxp will make sure that your IT staff is always
there. Add to that a wide range of engineers specializing in a
wide range of skills available to you as well. No more having to
worry about sick days, vacation days, insurance, payroll, training and
all of the other added hassles. Now you will have complete peace
of mind and an IT staff available to you 24 hours a day 7 days a week.
As well as an issue tracking system that allows you to monitor all
aspects of your support and network from an easy web interface that can
be accessed from anywhere.
Escalated Support – Already have an IT person on staff?
The IT industry is constantly evolving with new and changing
technologies every day. It can be difficult for one person to keep up
with everything, much less be an expert in the many different areas of
software and hardware technology. Or maybe things get too busy from time
to time and you could use some extra help. Whatever the case, with the
JETxp Escalated Support plan you have a full staff of experts at
your disposal. You get all of the benefits of our JETxp Support
database, including the JETxp client knowledge base, Remote Support,
engineers available 24/7 as well as a phone number to call to and speak
to a live person 365 days a year.
Project Support – Is it time to upgrade your network?
Migrating to new servers and/or desktops can be a big job. JETxp
can turn that big job into a manageable project offering a complete
solution to include a detailed project plan, hardware/software pricing
and testing and implementation ensuring that your transition goes as
smooth as possible with minimal impact of your daily routine.
Security Audit – Want to know just how secure your network
is? JETxp can audit your network and identify any security
vulnerabilities from internal and external risks. JETxp will inspect and
test your firewall, check virus protection throughout the entire
network, check for security flaws either in software or design. A
complete network assessment and design diagram along with recommended
solutions to any areas of concern.
Remote Support - With the JETxp Remote support we install
a secure client that allows remote connection to your PC. If you
need assistance you can grant access to your PC and we can remotely work
on your PC and correct many problems without dispatching an engineer.
This saves our clients money as well as allows them to get instant
access to support without having to wait for someone to arrive on
site. JETxp offers remote support with all of our service plans.
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